Refund Policy

Last updated: April 2026

At Céllence, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

You have 30 days from the date of delivery to request a return.
Items must be unused, in their original packaging, and in the same condition as received.
For hygiene reasons, opened skincare or makeup products cannot be returned unless faulty.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Faulty Items

If you received a damaged or faulty item, please contact us within 48 hours of delivery with photos at hello@cellencebeauty.co.uk and we will resolve it promptly.