Shipping & Returns

Shipping & Returns

Shipping Information

All orders are dispatched within 1–3 business days.

UK Delivery

  • Standard UK Delivery: 5–12 business days — Free on orders over £25 (£3.99 on orders under £25)

EU Delivery

  • Standard EU Delivery: 7–15 business days — Free on orders over £35 (£5.99 on orders under £35)
  • Customs duties and import taxes may apply and are the customer’s responsibility

International Delivery

  • Standard International Delivery: 7–15 business days — Free on orders over £50 (£9.99 on orders under £50)
  • Customs duties and import taxes are the customer’s responsibility

Order Tracking

All orders include tracking information sent by email once dispatched.

Returns & Refunds

We accept returns within 14 days of receipt in accordance with UK Consumer Contracts Regulations. Items must be unused, unopened, and in their original packaging.

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Refunds are processed within 5–7 business days to the original payment method.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 30 days of receipt with photographic or video evidence.

Contact Us

Email: hello@cellencebeauty.co.uk
Phone: 07449 901 678